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For those of you that thought about doing business with PRO-M

Discussion in 'Turbo Kit Feedback, Shop and Product Reviews' started by turbostang, Apr 22, 2004.

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  1. turbostang

    Joined:
    Jun 29, 2003
    I must say that I have NEVER received any customer service like I did with PRO M. I sent my MAF in OVERNIGHT freight leaving here on Monday. I followed up with a call the next day to John and asked if it could be checked out and sent back the same way. I specified that I wanted to race on Friday .. He said "I'll see what I can do" ...
    I called today (thursday) to get a price on shipping and whatnot... and this time talked to a different person.. (forgot name) He proceeded to snicker and tell me that my MAF would cost "six figures" to get back.. LOL.
    ... he went on to say that there was no charge...I had fully expected to pay something .....
    ......as I hung up the phone with him (literally) - ding dong. There is FedEx with my MAF.. sure enough - No charge.

    To sum it all up. I highly recommend doing business with Pro M to anyone that is considering using any of their products.
     
    turbostang, Apr 22, 2004
    #1

  2. Enginerd

    Joined:
    Jan 30, 2003
    I had a similar experience 2 years ago. Bought a mass air from JMS that was supposed to be new. The unit looked used with the calibration # scratched off and no flow sheet. Called Pro-M about it and they said to send it in. Pro-M put in new electronics, flowed it, and gave me a new flow sheet all at no charge. Got it back in just a few days too.

    Rob
     
    Enginerd, Apr 22, 2004
    #2

  3. rao

    Joined:
    Aug 4, 2003
    Same here - mine came back almost before I sent it :D
     
    rao, Apr 22, 2004
    #3

  4. Barry D.

    Joined:
    Feb 10, 2003
    turbostang, what did you have done to it?
     
    Barry D., Apr 22, 2004
    #4

  5. Trentk

    Joined:
    Jan 9, 2003
    This is one of the first times I have heard good things about them. Glad you had success.

    Trent
     
    Trentk, Apr 22, 2004
    #5

  6. kwikrnu

    Joined:
    Jan 20, 2004
    I have had no problems at all with their service. Plus free recalibrations for NMRA guys!
     
    kwikrnu, Apr 22, 2004
    #6

  7. turbostang

    Joined:
    Jun 29, 2003
    It got FRIED somehow...[cough]... I just had it fixed although I have no idea what they did with it.. it just came with a new flow sheet..
     
    turbostang, Apr 22, 2004
    #7

  8. Turbostangman

    Joined:
    Jan 30, 2003
    I deal with Pro-M constantly on re-cal's and have yet to be charged for return shipping or the re-cal's themselves. If anyone has a problem with them it is beyond me how......:shrug:
     
    Turbostangman, Apr 22, 2004
    #8

  9. davidl340

    Joined:
    Feb 23, 2003
    They reacal-ed mine, they found a problem with it, so no charge, the problem I think caused me to lift a head, but they seemed to have pretty decent service to me.
     
    davidl340, Apr 23, 2004
    #9

  10. ShaneH

    Joined:
    Feb 3, 2003
    Over the last 2-3 years, I heard nothing but complaints about ProM. But every time I sent something to them, bought something, etc. I got great service. I hate to say this, but I sent a meter to them to test because I thought it was bad. Damnit, if we didn't find out I had installed it backwards! They didn't charge me a dime to test it or return shipping.
     
    ShaneH, Apr 23, 2004
    #10

  11. twinturbostang

    Joined:
    Jan 28, 2003
    I thought that meter recals were $100. How are you guys getting it for free?
     
    twinturbostang, Apr 23, 2004
    #11

  12. yellow5.0cobra

    Joined:
    Feb 9, 2003
    I think $100 for a meter re-cal is REDICULOUS and HIGHWAY ROBBERY.

    IT takes LESS than 5minutes.
     
    yellow5.0cobra, Apr 23, 2004
    #12

  13. ShaneH

    Joined:
    Feb 3, 2003
    Highway robbery? How long would it take you to build the necessary equipment and test enough times to know what the curve should be? $100 is well worth that in my opinion.
     
    ShaneH, Apr 23, 2004
    #13

  14. yellow5.0cobra

    Joined:
    Feb 9, 2003
    I would say $50 is more than enough, and very nicely priced.

    They dont only use those equipment for re-cal ONLY, but to CALIBRATE the MAF's they SELL.

    So in turn, they made their money on the calibrating equipment.
     
    yellow5.0cobra, Apr 23, 2004
    #14

  15. Snipe656

    Joined:
    Jan 12, 2003
    How much is a new Bullet Pro-M, like $300? If so then it costs a 1/3rd of the meter to recalibrate it?
     
    Snipe656, Apr 23, 2004
    #15

  16. yellow5.0cobra

    Joined:
    Feb 9, 2003
    How much a 75mm bullit?

    $210. METAL
    $180. Plastic

    OVER 1/2 the price to re-cal if you need to in the future.
     
    yellow5.0cobra, Apr 23, 2004
    #16

  17. Snipe656

    Joined:
    Jan 12, 2003
    Ok, so you are better off selling the thing and buying a new one with a new calibration than recalibrating.
     
    Snipe656, Apr 23, 2004
    #17

  18. yellow5.0cobra

    Joined:
    Feb 9, 2003
    Exactly, but not everyone is made out of money.
     
    yellow5.0cobra, Apr 23, 2004
    #18

  19. turbostang

    Joined:
    Jun 29, 2003
    I dont know about you guys.. but a UNIVER is much more expensive and probably worth it to get it recal'd.
     
    turbostang, Apr 23, 2004
    #19

  20. Clem Eastwood

    Joined:
    Jan 30, 2003
    they were nice to you because they wanted some roofing done :taunt:
     
    Clem Eastwood, May 12, 2004
    #20
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